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Boost Impactful Customer Interactions

Every business today dreams of an advanced digital solution which offers an integrated network to existing and potential customers, thus accelerating user engagement, boosting CX and ensuring impactful customer interactions. We at Tata Tele Business Services, in our endeavour to transform digital experiences with technology, now offer Smartflo WhatsApp for Business Suite to accelerate customer engagement, boost CX and ensure impactful customer interactions. The solution offers a superior UX to enhance business communications, in the way customers want to engage in today’s business ecosystem.

How does Smartflo-enabled WhatsApp Help Businesses?

Smartflo WhatsApp for Business Suite offers an integrated customer experience with chatbots, campaign orchestration, and hybrid communications. WhatsApp Business Platform allows brands to send booking reminders, shipping notifications, order notifications, product demo videos, verification codes, boarding passes, two-way customer surveys, and customer support messages. WhatsApp messaging can take your business communications to a whole new level of engagement, all with the TTBS trust and service assurance.

Become a TTBS Tech Partner

Unlock new opportunities on WhatsApp Business Platform by partnering with Tata Tele Business Services (TTBS). As a partner, you'll gain access to advanced API integration, exclusive tools, dedicated support, comprehensive training, co-marketing opportunities, early access to new features, scalability, and robust security.

WhatsApp Business Platform through Smartflo business suite will allow businesses to adapt to new challenges and provide exceptional assistance to customers

Increase Lead Conversion

Automate CX and Self-Serve

Design Smart Campaigns

Reduce Support Cost

Easy Channel Integration

Increase Customer Satisfaction

See all Features & Benefits

Download Brochure

Find your answers right here.

What are features & benefits of WhatsApp Business platform?

The WhatsApp Business platform provides businesses with features like business profiles, messaging tools, catalog sharing, and messaging analytics. Benefits include direct customer communication, brand authenticity, targeted marketing, cost-efficiency, engagement, data privacy, customer insights, global reach, and conversational commerce. These features and benefits enhance customer interactions, support, and marketing strategies for businesses.

How can WhatsApp be used for marketing?

WhatsApp can be used for marketing by creating a verified business profile, sharing promotional content, offering customer support, sending updates, running targeted campaigns, and utilizing features like broadcast lists, groups, and WhatsApp Business API to engage with customers and build brand presence.

How does WhatsApp Business platform work?

WhatsApp Business platform enables businesses to create official business profiles, communicate with customers via chat, provide automated responses using chatbots, organize contacts, and share important updates. It offers features like labels for categorizing conversations, quick replies, and messaging statistics to enhance customer engagement and support.

WhatsApp Business Platform API?

The WhatsApp Businesses API enables businesses to chat with their customers in the same way they chat with their friends and family – with fast, simple, and secure messaging. Enterprises of all sizes can use their current customer engagement platforms to integrate with WhatsApp through the API and reply to their customers promptly with messages, notifications, shipping confirmations, appointment reminders or event tickets.

How to use WhatsApp for your business?

WhatsApp is the most popular chat application currently. Now businesses can also chat with their customers on WhatsApp to provide them support and send notifications. There are two ways for business to do this.

WhatsApp Business Application: is suitable for small businesses. Here, the business can download free WhatsApp Business App to interact with customers easily by using tools to automate, sort, and quickly respond to messages.

WhatsApp Business APIs (or Chatbots):This is suitable for medium scale businesses and enterprises to send messages to customers efficiently and at scale. After creating a profile, the business can provide responsive customer care and send personalized notifications in a timely manner.

How long does it take to create an account with Tata Tele Business Service?

With TTBS, new account creation will just take a few hours.

Can I Migrate an Existing WhatsApp Number to a Business Account?

Yes, you can migrate an existing WhatsApp number to a WhatsApp Business account. This allows you to retain your current number while utilizing the additional features and tools offered by the WhatsApp Business platform, such as business profiles, catalog sharing, and messaging tools.

WhatsApp Business Platform services?

WhatsApp Business services work on per message fee charges. Meta also charges fees per 24-hour window for each conversation which are passed on to you by TTBS? There are two types of conversations: Business-initiated conversations and user-initiated conversations.