What is Internet Telephony and how does it work?
Internet Telephony, also known as Voice over Internet Protocol (VoIP), utilizes the internet to transmit voice data instead of traditional phone lines. It converts voice into digital signals that can be transmitted over the internet, enabling cost-effective and flexible communication.
How can Internet Telephony benefit my business?
Internet Telephony offers numerous benefits for businesses, including cost savings, improved communication efficiency, enhanced scalability, advanced features, and seamless integration with other business applications.
What are the key features of Internet Telephony solutions?
Key features of Internet Telephony solutions include unified communication platforms, scalability, cost savings, mobile accessibility, advanced call routing, call analytics, virtual call center solutions, and security and compliance features.
Is Internet Telephony secure for business use?
Yes, Internet Telephony solutions implement robust security measures, such as encryption, authentication, and access controls, to ensure the confidentiality and integrity of communication data. Additionally, they comply with industry regulations and standards for data privacy and security.
Can Internet Telephony integrate with existing business systems?
Yes, Internet Telephony solutions offer integration capabilities that allow them to seamlessly integrate with existing business applications and systems, such as CRM software, helpdesk solutions, and collaboration tools.
How does Internet Telephony support remote and mobile workers?
Internet Telephony enables remote and mobile workers to stay connected and access communication tools from anywhere with internet connectivity. They can make and receive calls, participate in meetings, and collaborate with colleagues as if they were in the office.
What is the cost structure for Internet Telephony services?
Internet Telephony services typically have subscription-based pricing models, where businesses pay a monthly or annual fee per user or line. Pricing may vary based on the features, number of users, and additional services required.
Can Internet Telephony be used for international calls?
Yes, Internet Telephony services offer affordable international calling rates, allowing businesses to make and receive calls to and from international destinations at lower costs compared to traditional phone services.
What support options are available for businesses using Internet Telephony?
Internet Telephony providers offer various support options, including online documentation, technical support hotlines, email support, and dedicated support plans for businesses. Additionally, they may provide training resources and onboarding assistance to help businesses get started with their services.
How can I ensure quality and reliability when using Internet Telephony?
To ensure quality and reliability, businesses should choose reputable Internet Telephony providers with a proven track record of reliability and uptime. They should also ensure they have sufficient internet bandwidth and network infrastructure to support voice traffic and minimize latency and packet loss.
What number series will be offered with Smart Internet Telephony service?
With Smart Internet Telephony service, a 10-digit mobile number series will be offered as directed by the Authority in the Telecom Access license.
What do customers need to ensure for regulatory compliance?
TTBS will offer a regulatory compliant solution. However, customers need to support with the KYC details of end users as required by the regulation.
Does the KYC process have to be done for all end users or only for the Authorized signatory?
Currently, the KYC process is followed for the Authorized signatory, where the enterprise is supposed to share the list of users in the below format.
Is there any possibility of conducting the KYC for end users in the future?
In case there is any change in regulatory guidelines or new directives with respect to the KYC process, TTBS may have to initiate KYC for all end users, and customers shall support to complete the process within the defined timeline.
Does a customer need to capture and maintain any extra records in Call Detail Records (CDRs), Usage Detail Record (UDR), and System Logs?
To support authorities during investigations, it is recommended to capture the MAC address, Public IP, and Location (Lat Long) of the end users.
Are there any limitations customers expect with Smart Internet Telephony Service?
Considering this is a newly launched service, customers may face connectivity issues with BSNL and Emergency numbers.
Will there be any voice quality-related issues with Smart Internet Telephony?
Customers need to ensure adequate bandwidth at the user’s end for the best voice quality.
Can end users avail roaming feature across India and at international destinations with Smart Internet Telephony?
Roaming in India is allowed; however, international roaming is not allowed with Smart Internet Telephony.
Can Enterprises use VPN / SD WAN to connect remote users?
Yes, with Smart Internet Telephony, customer enterprises can use VPN / SD WAN hosted only in India.
Does Enterprise need OSP compliance for Smart Internet Telephony?
With Smart Internet Telephony, there is no OSP compliance required by the customer.