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Deliver Exceptional Customer Experiences with Smartflo CCaaS

Smartflo CCaaS empowers businesses to deliver seamless customer engagement with its cloud-based contact center platform. Designed to integrate voice, email, WhatsApp, SMS, and video communication channels, Smartflo CCaaS ensures that your agents provide exceptional support while improving operational efficiency. This solution eliminates the need for expensive on-premises infrastructure and offers unmatched scalability, flexibility, and reliability. Equip your business with real-time analytics, advanced reporting, and AI-powered insights to enhance customer satisfaction and optimise workflows effortlessly.

Streamline Your Contact Center Operations with Smartflo CCaaS

Smartflo CCaaS simplifies contact center operations with its omnichannel capabilities, meaning agents can handle all customer interactions from a single interface. By offering advanced features like intelligent call routing, real-time monitoring, and proactive customer engagement tools, the platform helps businesses reduce response times, improve agent productivity, and foster long-term customer relationships. Built with robust security measures and compliance with the best industry standards, Smartflo CCaaS ensures your data remains secure while delivering high-quality customer experiences.

Why Choose Smartflo CCaaS for Your Business?

Learn how Smartflo CCaaS can transform your contact center operations and elevate customer engagement.

Revolutionise Your Contact Center with Advanced Features

Omnichannel Communication Integrates voice, WhatsApp, email, SMS, and video.

Intelligent Call Routing Connects customers to the right agent or department in real-time.

Advanced Reporting and Analytics Offers actionable insights into contact center performance.

Interactive Voice Response (IVR) Automates call handling for faster resolutions.

AI-Powered Assistance Leverages machine learning for intelligent insights and predictions.

Self-Service Options Enables customers to resolve queries independently through automated systems.

CRM Integration Seamlessly integrates with leading CRM platforms for a unified workflow.

24/7 Support Round-the-clock assistance to ensure uninterrupted operations.

See all Features & Benefits

Download Brochure

Transform Customer Service with Smartflo CCaaS

Enhanced Customer Satisfaction

Personalised and efficient interactions across multiple channels.

Improved Agent Productivity

Unified interface reduces complexity and boosts efficiency.

Cost Optimization

Eliminate expensive hardware with a cloud-based solution.

Scalable Operations

Grow your contact center as your business expands.

Actionable Insights

Use analytics to refine strategies and improve outcomes.

Secure and Compliant

Adheres to industry security standards and regulations.

Faster Response Times

Intelligent routing quickly resolves customer queries.

Long-Term Customer Retention

Build trust through consistent and reliable service.

Choose from a range of plans which suit you best.

Smartflo Lite

  • Unlimited calling within India*
  • PSTN Based Calling
  • 1 Standard DID per Agent bundled
  • Call recording retention: 3 months
  • IVR: 5-level IVR
  • Reporting: Standard
  • One Time Cost ₹5,000
  • Monthly Rental ₹950 Per-License **

Smartflo ITS

  • Unlimited calling within India*
  • Softphone Based Calling
  • 1 Standard DID per Agent bundled
  • Call recording retention: 6 months
  • IVR: No Limitations
  • Reporting: Standard + Advanced
  • One Time Cost ₹10,000
  • Monthly Rental ₹1,000 Per-License

Smartflo OBD Unlimited

  • Unlimited calling within India*
  • PSTN Based Calling
  • 1 Standard DID per concurrency
  • Call recording retention: Not applicable
  • IVR: No Limitations
  • Reporting: Standard + Advanced
  • One Time Cost ₹10,000
  • Monthly Rental ₹1,200 Per-Concurrency

Smartflo API C2C (usage-based billing)

  • Billing: Usage-based
  • PSTN Based Calling
  • 1 Standard DID for entire connection
  • Call recording retention: 6 months
  • IVR: No Limitations
  • Reporting: Standard
  • One Time Cost ₹20,000
  • Platform fee (monthly): ₹25,000 / ₹1,00,000 / ₹5,00,000

Smartflo OBD (usage-based billing)

  • Billing: Usage-based
  • PSTN Based Calling
  • 1 Standard DID for entire connection
  • Call recording retention: Not applicable
  • IVR: No Limitations
  • Reporting: Standard + Advanced
  • One Time Cost ₹20,000
  • Platform fee (monthly): ₹25,000 / ₹1,00,000 / ₹5,00,000

Smartflo Voice Streaming Unlimited (Outbound & Inbound)

  • Unlimited calling within India*
  • PSTN Based Calling
  • 1 Standard DID per concurrency
  • Call recording retention: 6 months
  • IVR: No Limitations
  • Reporting: Standard
  • One Time Cost ₹20,000
  • Monthly Rental ₹1,100 Per-Concurrency

From driving renewed value to embracing new technologies, we help our clients accelerate
digital transformation and promote growth

Find your answers right here.

What is Smartflo CCaaS?

It’s a cloud-based Contact Center as a Service (CCaaS) solution that integrates multiple communication channels into one platform.

How does it improve customer engagement?

By offering omnichannel communication, faster query resolution, and advanced insights, it ensures exceptional customer experiences.

Does Smartflo CCaaS integrate with CRM tools?

Yes, it seamlessly integrates with leading CRM platforms to streamline workflows.

Is it scalable for growing businesses?

Absolutely, it is designed to scale with your business needs.

What analytics does the platform offer?

It provides real-time analytics and reporting on call quality, agent performance, and customer interactions.

How secure is Smartflo CCaaS?

It employs enterprise-grade security measures and complies with industry regulations.

Does it support video communication?

Yes, video interactions are part of its omnichannel capabilities.

What is intelligent call routing?

It uses AI to connect customers to the most suitable agent or department in real-time.

How can I get started?

Contact Tata Tele Business Services to schedule a demo and implementation.

What kind of support does Smartflo CCaaS provide?

It offers 24/7 technical support to ensure seamless operations.

What is the monthly subscription cost for Smartflo Lite?

Smartflo Lite does not have a separate monthly SKU. It comes with a minimum tenure of 3 months, so the minimum payable amount per license at sign-up is ₹2,850 (₹950 × 3) - (OTC) of ₹5,000 applies separately.